Frequently Asked Questions
Everything you need to know about shopping with Australia's favorite electronics retailer.
How can I track my online order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy for faulty items?
If a product is faulty, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. Simply bring the item into any JB Hi-Fi store or contact our online support team.
Can I click and collect my order?
Yes, we offer a convenient Click & Collect service. Most items are ready for pickup within 1 hour of order confirmation at your selected local store.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, JB Hi-Fi Gift Cards, and buy now, pay later options like Afterpay and Zip.
Do you offer professional installation services?
We provide professional installation for a wide range of products, including wall-mounting TVs, setting up home theatre systems, and installing white goods or appliances.
Will you match a competitor's price?
We will always try to beat or match a competitor's price on identical stocked items. Please speak with a staff member in-store or contact us online with the price details.